Refund policy

Our products are delivered frozen or refrigerated to guarantee optimal conservation conditions and preserve their quality.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package.

Del Norte is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery.

Final Sale

All items are final sale. Due to the perishable nature of our products we are unable to accept any returns or accept any cancellations after 6 hours of an order being placed. 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any question at contact@empanadasny.com.